Fantastic service from start to finish. My Survey Report arrived the next day, clearly laid out and informative. Thoroughly recommended

Guy Renn - Oct 24 Google 5 stars

I am so pleased that I chose M S Surveys to complete my level 3 report. It is extremely comprehensive and full of useful and valuable information. Looking to purchase a property which is considered as being of non-standard construction, is mind blowing in the least! The survey that has been carried out highlights many the pros and cons and has been most helpful.

I can't thank Mark, Nicky and Beverly enough for their support and advice

David Regan - Oct 24 Google 5 stars

I have nothing but praise for the service MS Surveys supplied. There were so many companies to choose from online, but based on the reviews, I got in touch with MS Surveys and asked some questions. Mark got back in touch and immediately put me at ease and answered some questions that I had.

The survey was booked and completed on the agreed date, and within a week I had a thorough level 3 survey report.

I was concerned that I may not understand it, but it was made very easy to interpret.

Thanks to Mark, Beverley and all the team at MS Surveys for a great service.

Geoff Dockerill - Sept 24 Google 5 stars

Excellent service, thorough survey, highly recommend this firm

Elizabeth Keenan - Aug 24 Google 5 stars

Thank you and the rest of the team for conducting this – absolutely great news, no queries from us for the time being.

Thank you for everything you’ve done for us (again) – hopefully we won’t need another survey conducted on another property, but if we do we’ll come back to you 

Lewis - July 2024

Thank you very much for the survey.

As before all carried out very professionally and as I expected.

Please thank Mark for his report which is set out in a way that is easy to understand to the non trained person.

I will not hesitate to recommend your services as and when I am asked.

R & J Elam - July 2024

Excellent service, would use again

Samuel Stevens - July 24 Google 5 stars

Fantastic service, very experienced and informative. Highly recommend.

N Kemp - Mar 24 Google 5 stars

We used MS Surveys for a level 2 survey on a 1930's property we were buying as first time buyers. We first spoke with Mark who gave us a lot of useful information on exactly what we needed to have done. Beverley was incredibly responsive and we got the survey booked very quickly. Lance completed the survey and kindly gave us a call to talk through everything in his report before sending it through. The communication and clarity throughout was fantastic and gave us confidence in our purchase property. On top of this, even after the survey, Beverley and Lance were available to answer our concerns when some questions on subsidence came up during disclosures. Would fully reccomend MS Surveys. 

James and Kelly - Apr 24 Google 5 stars

Mark has carried out two surveys for me now. Everyone I have dealt with at M S Surveys has been a credit to the company, all friendly and efficient.

When I’ve needed to follow up any actions from the survey, Mark has always given me prompt, straightforward and sound advice. I cannot underestimate the value of his support..  

Mrs J Collins - Dec 23 Google 5 stars

Amazing customer service and very quick service. Survey was done on Monday and we received detailed and thorough report on Tuesday. Thank you and would highly recommend.

Ruta - October 2023​ Google 5 stars

Very quick service. They did my survey yesterday and had the report back today. The report is clear and very detailed. Thank you so much. Would highly recommend to anyone.

Stacey D - July 2023 Google 5 stars

Would like to say thankyou for thorough and prompt surveys on the 3 properties as requested.

Full of very useful information which has already helped us with the 3 properties we wish to purchase.

Would fully recommend MS Surveys.

Thanks

Theresa - April 2023

Thanks for the prompt turnaround, much appreciated.

I thought it worth mentioning, your quote was more than competitors however I chose to look past this. I really appreciated the way Lance spoke with me on my sale which gave me the confidence to use him for my purchase. I would definitely recommend MS Surveys to others and especially Lance.

Best regards,

Alex B - January 2023

Excellent service!

When I needed a survey done on my property, Jon gave professional advice and information. He produced a thorough and in depth report. I received a prompt and friendly service from Beverley in the office. I was very happy with the service I received and I can recommend this company.

Delia D - January 2023

I just want to say how impressed I was with MS Surveys when they undertook a Level 2 survey on the house I am buying.  Lance gave outstanding customer service, and was so lovely, friendly and easy to talk to.  I confess I did not know a lot about structures of houses and other things that came up in the survey, but he was so patient and kind as he talked me through and explained it all to me.  I thoroughly recommend themKind regards

Karen M- January 2023

Dear Beverley.Thank you for sending the report so promptly.

The service provided by MS Surveys has been exemplary from start to finish.

Ian R - Nov 22

Thank you Lance, Beverly and Nicky. Fully recommend this company if you want to get survey done before purchasing the property. Great communication. Thank you.

Piotr C - October 22 Google 5 stars

Fantastic service, recommended by our estate agent who contacted them and arranged our survey, they were out the same day and report received that afternoon.

Josh H - Sept 22 Google 5 stars

I spoke to Mark about a potential structural issue on my conversion. He freely gave his time and advice on the options open to me. As an engineering professional myself, I place high value on honest and open advice. Many thanks to Mark

Col hj, Aug 22 Google 5 stars

In the process of buying our first home and had a survey done from Mark, he was absolutely brilliant in providing us with reassurance and his professional opinion on some of the defects and issues that arose.

Recommended what survey we had (and this wasn't just the most expensive one). Absolutely brilliant and couldn't recommend more highly.

Jordan Parker, Feb 22 Google 5 stars

We're looking at buying a new house and Mark from MS Surveys has delivered a fantastic, detailed report which has given us the confidence that we've made the right decision.  Excellent and professional service from someone who really knows his stuff!! Thanks Mark

Phil S. Nov 2021 Google 5 stars

I instructed MS Surveys very close to my completion date wanting an urgent Buyer's survey.  Beverley was so helpful, accommodating and managed to squeeze me in really quickly.  Within an hour or so of the visit the surveyor called me to discuss the points that would be put in the report.  He explained everything in a really easy to understand way to prevent any alarm on receipt of the report.  This was particularly helpful as I was working to a tight deadline.  The full report then arrived within a matter of hours.  The service was amazing both from Mark and Beverley who were lovely points of contact. Highly recommend

Charlotte Nov 2021 Google 5 stars

Hi Bev,   Just a quick line or two to thank you & Lance for all your help with the surveys. I am very grateful to you both & you have both gone above & beyond what one would expect. Lance has been outstanding, he leaves no stone unturned with his surveys, he isn't the cheapest but in my opinion he is the best & he saved me a small fortune, as without his expertise I would have bought a property that would have been 'a mill stone around my neck', where as I'm shortly moving into somewhere far better. Thank you both so much, I will be recommending you to any & everyone I know in need of your services.

Many thanks,

Julie Spalding, Sept 21

We instructed MS Surveys to carry out a Building Survey prior to purchasing our property. As a Chartered Surveyor myself, I can say that the inspection and the report produced were clear, comprehensive and detailed.  The time between the survey and delivery of the report was super quick and the surveyor responded in good time to a couple of report questions.  The outcome meant that we were able to re-negotiate the purchase price to account for unexpected repairs that were identified by the surveyor.  A safe pair of hands and very professional.

Dan E. Aug 2021 Google 5 stars

This is the third time we have used MS Surveys and every time we have had an excellent service and not had to wait too long for a survey which is great.  I am hoping our next move is our last, but if not we will be back.

Lisa. Aug 2021 Facebook 5 stars

Dear Beverley,

We wanted to thank both yourself and Lance for the excellent service you provided for us. Everything from our initial enquiry to the survey and follow-up were handled with efficiency and care. As first-time buyers the survey seemed a daunting prospect, however, you made the whole process much easier and went above and beyond for us. We will certainly be recommending you to friends and family in the Colchester area.

L & E - May 2021

Hi Beverley,

Many thanks for your email and amazing service that we have received from both you and Mark. My mother is going to contact you regarding a bungalow she is interested in.

Sarah - May 2021

MS Surveys gave me a very professional service.  They were also very polite and most helpful.  I will recommend them to anyone for their truly excellent service, and that's a fact.

Philip - May 2021

Many thanks for the efficient handling of this Beverley. Please also pass on my thanks to Mark. 

John - May 2021

Reassuringly old-school professional service. Excellent communication and swift response from the office staff (Bev/Nicky). And what can I say, Buyer Beware unless you have Lance Grainger in your corner. Went above and beyond, so approachable and generous with his time and expertise

Angela L - April 2021

Thank you so much.
We would just like to take this opportunity to say that we have been really impressed with your service in terms of speed and quality and will definitely recommend you in the future.
Thanks again

Lilly and David

Many thanks for sending the survey.

I feel I have received exemplary service from MS Surveys, from the very courteous first point of contact and how swiftly the original appointment was made, to the need to reschedule, then quality of survey report enabling me to make an informed decision about next steps.

With thanks and kind regards

Maggie - March 2021

Thank you for providing an excellent service. The report was very thorough, yet laid out in a format that was easy to understand.

Mr & Mrs B.

I want to record my thanks to you and the office for the efficient/professional manner in which you have dealt with my commissioning of this survey. I will certainly recommend MSSurveys to anyone else who requires your services.

Mr R.M.

Dear Mark
Thank you very much for your report.
The report is very helpful and reassuring and we do not have any further questions at the moment.  We appreciate you dealing with our specific questions particularly.
Many thanks again.
Kind regards,

Jon and Eileen

Thank you for such prompt and high quality service

Best wishes

Penny - March 2021

M S Surveys Ltd have been amazing. Professional, reliable and a friendly service. Would absolutely recommend to anyone

Alex - March 2021

Thank you so much for not just the speedy turn around from this morning, really appreciated.
Hopefully we won’t need you on this case anymore, but I will certainly recommend you when I get the opportunity to in the future.
Kind regards

Steve and Laura

Your surveyor was a real gentleman, and so lovely, so different to other surveyors – a real exception to the rule!  I am keeping your name for future reference!

Mrs T

All was very efficient, thank you. For your records, we purchased the property with £2,500 discount following information received in your report.

Miss L. & Mr D.

Thank you. The survey is very detailed and informative but easy to read and follow (the colour coding is brilliant!)
The issues it raises are disappointing but hopefully not so major we have to pull out .
Many thanks for your work on this house.

James N

Being a first time buyer is hard enough, especially when buying a Grade II listed house. I asked Mark from MS Surveys to carry out a RICS building survey on the house I was buying in May 2015. Mark inspected my property and issued a full report the next day. The report was extremely thorough and had photos so I could easily assess whether the property was worth proceeding with. Not only was Mark quick to respond to any queries, he also recently supported my application for my building insurance by answering specific questions I have had about the property months after the survey service was completed. I just wanted to take this opportunity to thank Mark for all his help over the last few months! I will be recommending his service.

Miss C.

I'm very glad I had a Homebuyer's survey done. It was well worth the money, particularly as your survey report picked up so many issues with the house.

Dr S.

Please send our thanks to the team for a very thorough survey.
We really appreciate it, and found it a very informative document. We enjoyed reading it!

Kind regards

Jill P

Not that I am a regular reader or user of such reports, but I appreciate the detail contained and the call out items that are itemised in it.

We also greatly appreciated the call from Mark to go through the summary of his finding the week before.
We would have no hesitation in recommending MS Surveys for the service you have provided and in fact have already done so, into our Estate Agents.

Best regards

Gavin - July 2020

Hi Beverley,
Thank you so much for the report, it came back much quicker than expected.  
Have been very impressed with your companies service and help throughout the process, and advice provided to us by the surveyor.
Thank you all.

Laura - Feb 2021

We complete on our purchase today and I wanted to drop you a line to thank you for all your assistance.  You report was singularly helpful.  It was also very good of you to deal so promptly and efficiently with the lenders queries.  I can honestly say that without this we would not have felt able to go ahead with the purchase.  As it is we are delighted with the house and are thoroughly looking forward to moving in.
If I may I will recommend you to friends and acquaintances in need of a good surveyor.

N.G.

just wanted to say that the guy who called us yesterday was just great. He explained to us about the survey, he discussed a few points and he took the time to answer our questions. We really appreciated talking to him and his professionalism.

Stella - Feb 2021

Both my sister and my son recommended MS Surveys to me as both were very pleased with service when buying their properties. We were not disappointed and received a first class service, followed up by a telephone call on a small problem caused by snow, and report received by email the same day. A very professional and efficient service provided by all staff. A pleasure to deal with and can highly recommend.

Sue - Feb 2021

Hello Beverley
Many thanks for your swift follow up to my answerphone message and understanding the service I require.  It makes a refreshing change.
Kind regards

Maggie - Feb 2021

Great service from Beverly in the office to Lance who surveyed my purchase. Everything is so professional from start to finish. Recommended from me to you,  you'll be happy with the service

Peter - Jan 2021

A very professional and slick service, from first enquiry to the office through to the issue of a well presented and comprehensive survey. Highly recommended.

Mark P - Jan 2021

This is the 3rd time I have used MS Surveys and each time I have received a very fast, professional and efficient service. My survey report was returned the day after the survey took place via email so I was able to forward it to my conveyancer immediately.
Mark was able to help me with a couple of queries I had on the property and put my mind at rest immediately.
I would highly recommend this company if you are looking for a surveyor.

Sandie - Oct 2020

Lance was knowledgable and professional, and informative about the area around Saxmundham.

Dr & Mrs W. Feb 2020

Thank you so much for getting this across to us so quickly and for all of your help.

Excellent service from start to finish.

Zoe, Feb 2020

Hi Mark, thanks very much for getting back to me. You provide a first class service and I would have no hesitation in using your company again.

Trevor, Feb 2020

Thank you Mark for your prompt professional and friendly service. Mark was very reassuring especially as I've never had to sell a property for many years! Mark also wore all the appropriate PPE's due to our present climate and explained everything before his visit.

His company was recommend and I was pleasantly surprised by his affordable fees, especially comparing to other services! My valuation report was in my inbox completed by the next day so definitely 5/5 and thank you once again! Brilliant service! 

Donna - May 2020

Hello Mark
Thank you to you and Bev for arranging your report so promptly and efficiently. What a good experience we have had using a local business.
We may need another valuation next year, so will certainly be in touch again, if so.

Jane - Dec 2020

Brilliant, thank you Bev.  And may I just say, that in our short amount of exchanges with you, you have been the most responsive and efficient person we have had dealings with. It has been great and when we try again to buy (hopefully early next year) we will definitely be contacting you again.  Warmest regs

Jane - Nov 2020

Please pass on that I think MS Surveys are amazing and when I met the surveyor last he was delightful.  I have recommended you to a friend and would definitely use you in the future!

Miss D - Sept 2020

We love the service we receive from you, which seems to be lacking with other firms.

Keep up the good work!

Many thanks for the work you have done

Valuations UK Ltd - July 2020

I wanted to pass on how wonderful Lance was when he did my survey and his follow up. What a great service you offer.

Mrs Gallant, Oct 19

Many thanks for sending through the report to me. I have taken note of the various comments and will take appropriate action.  

Thank you for carrying out the survey and the prompt delivery of the report.  I will certainly recommend your services to anyone who may be looking for something similar in the area.

RJB, June 2019

Our report was very thorough but easy to read. I was impressed how quickly we received it. And thank you for always returning our calls so promptly.

A.C.

Very quick response, very helpful survey, and enabled us to close with confidence on a short-timescale house purchase, so thank you very much!

Mr K.

Your firm have been brilliant, top notch! I'd definitely use you again and will always recommend you. Fantastic.

Mrs A.

Can you let Mark know that we were very pleased with his work.  The report is detailed, easy to read and reached us quickly as he promised.  We are very satisfied and would use him again. Many thanks.

Sharon F

I thoroughly recommend the services of MS Surveys. As someone purchasing my first property I was confused by lots of industry jargon.

Kim (in the office) and Mark (the Surveyor) made things very transparent and explained my options to me. The survey was thorough and very clear. 

As a result, I have made a purchase and I have a clear plan to improve the property. Thank you.

Deborah

Dear Mr Grainger, I just wanted to thank you for carrying out the latest survey on my behalf, and for taking the time to telephone me to discuss the property..

Our chat certainly allayed any worries that I had.

Again, my very grateful thanks.  Kind Regards.

Barbara W, Aug 19

Thank you so much for the report, we really appreciate the quick turnaround.

The service we have received from all of you has been wonderful, we would not hesitate in using MS Surveys in the future and would recommend you to family/friends. Thanks and regards

Donna, April 2019

Thank you for a very good survey report.  I am in the process of renegotiating the purchase price.  I will be buying more properties in the future and will always use MS Surveys.

Andrew S