Privacy Policy

MS Surveys is committed to protecting your privacy and this notice sets out how we handle and or process your personal data.

In this Privacy Notice the terms, ‘MS Surveys’, ‘we’, ‘us’ and ‘our’ are references to MS Surveys Ltd (trading as MS Surveys Chartered Surveyors), company number 06098087, having a registered office address of 5 The Gardens, Raydon, Suffolk IP7 5LU.

This Privacy Notice sets out the basis on which any personal data we collect from you through our website (www.mssurvey.co.uk) (the “Site”), or that you provide to us via other methods, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it, including:  

• What Information is being collected?
• What do we do with the Information we receive?
• Data Retention
• Disclosure of Information
• Links to third party sites
• Security
• Cookies
• Your Rights
• Contact
• Complaints

Your privacy is important to us, and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws. We are registered with the UK Information Commissioner’s Office (ICO) as a data controller under registration number Z9906414.  

By accessing, browsing or otherwise using the Site you confirm that you have read and agreed to this Privacy Notice. If you do not agree with any part of this Privacy Notice, you should not use the Site or use our services.

We reserve the right to change the contents of the Site, including this Privacy Notice at any time, by posting such changes on the Site. It is your responsibility to familiarise yourself with the Privacy Notice regularly to ensure that you are aware of any changes. Your continued use of the Site following the posting of any such changes will constitute your acceptance of the revised Privacy Notice.

What information is being collected?

We may collect personal information from you in connection with your use of the Site or when you call us to enquire about our services, including personal information such as:

• your name and contact information, including your email address and telephone number when completing our online form or making a phone enquiry;
• information provided by you to assist us with your enquiry when completing our online form or making a phone enquiry, such as your property address and property type details; and
• cookie data which relates to your use of the Site.

We may also collect additional information from you if you decide to use our valuation or surveying services or if we contact you regarding your enquiry, including personal information such as:

• the first line of your address and property postcode;
• the type of property i.e. house, flat, bungalow;
• when the property was built;
• how many bedrooms the property has;
• the estimated value of the property; and
• your card payment details including the name of the cardholder if you are paying for a valuation or survey.

What we do with the information we receive

Your information will be used by us in connection with the following purposes.

Providing you with Valuation and Surveying Services:

• to allow us to provide you with the valuation and surveying services which you have asked us to provide;
• to better understand your requirements and provide you with services specific to your needs;
• to keep our client records up to date; and
• to improve our services.

• Responding to your queries:

  • to help answer any questions which you have asked one of our surveyors or staff members; and
  • to provide you with a quote for our services.

• Improving our Site:

  • to analyse cookie and website usage data to keep improving the Site and search functionality.

• Legal and Regulatory Obligations:

  • to comply with applicable laws where we are obliged to retain and/or disclose certain information;
  • to investigate or address claims or complaints relating to your use of our services; and
  • for internal and external auditing purposes.

• Other:

  • to transfer information to any entity which may acquire rights in us.

Data retention

The personal information that you provide will be retained by us in accordance with applicable laws and our internal Retention Policy. However, we will take reasonable steps to destroy or de-identify personal information we hold if it is no longer needed for the purposes set out above. We will only hold your personal information on our systems for as long as is necessary for the relevant purposes for which it was collected.  A copy of our Retention Policy is available on request.

DISCLOSURE OF INFORMATION

The information you provide to us will be held on our computers in the United Kingdom and may be accessed by or given to our staff.
We may also disclose your information to the third parties listed below for the following purposes:

• entities who may or do acquire any rights in us for the purpose of a business sale or reorganisation;
• our advisers, for the purpose of assisting us to better manage, support or develop our business and comply with our legal and regulatory obligations;
• third parties as necessary in the event of a claim or dispute relating to the use of our services;
• service providers who need to know the information in order to provide us or you with a product or service;
• law enforcement bodies and/or other regulatory entities in order to comply with any legal obligation or court order;
• third parties we work with as part of providing our services, including (but not limited to) IT administrators, service providers and payment processing providers. We expect such third parties to process any data disclosed to them in accordance with applicable law, including with respect to data confidentiality and security and have appropriate services agreements in place with each. Payments for services are processed securely and in compliance with the Payment Card Industry, Data Security Standard (PCI DSS).

These parties may be located in the UK or elsewhere in the world. Different privacy laws may apply in these countries and where you are our customer you understand and unambiguously agree to the transfer of personal information to these countries and parties. We only make these arrangements or transfers where we are satisfied that adequate levels of protection are in place to protect any information held in that country and that the service provider acts at all times in compliance with applicable privacy laws. Details of the safeguards in place to ensure adequate protection where information is transferred outside of the European Economic Area are available on request.

Links To THIRD PARTY Websites

The Site may contain links to other sites. MS Surveys is not responsible for and accepts no liability for the content of other sites which are not under its strict control, in particular, we are not responsible for the protection and privacy of any information which you provide whilst visiting other websites and such sites are not governed by our Privacy Notice.

SECURITY

We employ security measures which aim to protect the information provided by you from access by unauthorised persons and against unlawful processing, accidental loss, destruction or damage.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. If your browser is set to accept cookies, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You can request copies of your personal information within our custody and control and details of how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You can request an electronic copy of your personal data be sent to you, or if you are our customer, to another organisation should you wish. You also have a right to require us to stop processing your personal information unless we have a legal justification for doing so. If you have a complaint about how we have handled your personal information please contact us and we will investigate your complaint.

CONTACT

If you have any questions or comments about our Privacy Notice or if you wish to exercise your right to access, correction or erasure or your right to ask us to stop processing your information mentioned above please contact us.